February 14, 2020 ☼

I talked w my Lyft driver this morning about deescalating confrontation. She said u have to remember that they don’t know you that you are not the enemy. These things reminded me of the David Foster Wallace graduation speech story, sympathy for the mom in line ahead of you. Before I could bring it up, The driver mentioned she worked at Safeway for 12 years, 13 years, and that she had to serve grumpy or angry people. It really jerked the dfw story to me — the stakes are low for the subject of his story, but for my driver when she was a cashier at Safeway, empathy was a requirement to keep her job.